FREE SHIPPING ON ALL ORDERS OVER £100
International Shipping
You will receive an automated dispatch confirmation email once your order is dispatched. Depending on the delivery method you selected, details of the courier and either tracking number or shipping number will show. Check your spam folder if you haven't received any email. Best practice: add us to your contact list.
We use several couriers depending on the delivery method you selected during checkout (You can select delivery methods on the basket page and then again reminded on the payment page):
International Deliveries: Royal Mail International, TNT, DHL, FedEx economy services (1 week delivery on average).
Please contact the couriers after these timelines and after checking any online tracking available in case of attempted delivery, if you still haven't received your order:
- DHL: 08442480844
- Fedex UK: 08456000068
- Fedex International: 08456070809
- TNT: 0800100600
- Royal Mail: 08457950950
- Parcel Force: 02476213456
Tips:
- Working Delivery Days: Monday to Friday and excludes Saturday, Sunday and Bank Holidays
- Production Times and Delivery Times are distinct terms:
- Production Time: We produce your order as per the average production time (2-4 days on average).
- Delivery Time: order handed over to the courier. Delivery takes the amount of time shown in this policy.
Tracking
All parcels are dispatched with a tracking number. Once your parcel is dispatched, a tracking number will be emailed to you.
Refund & Return Policy
Our scarves does not involve any sizing and for this reason, we don't accept any returns. We will, however, in the vary rare instance of a defective item, replace it - with much humility.
Once payment has been confirmed, so is the order and cancellation is not possible. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the our standards. Should Things That Knot exercise this right, you will receive a full refund with no deductions.
Any complaints (or compliments) regarding the standard and quality of the product or products bought should be directed to us at hey(at)thingsthatknot.com.
Defected or faulty products may be lodged with us at hey(at)thingsthatknot.com and a full refund or if chosen by the customer, a new item, will be given once we have confirmed the fault.
Any questions about shipping please contact us at hey(at)thingsthatknot.com.